(Updated 27 October 2025)
Please read our privacy policy as it explains how your personal information will be used by Maskew Miller Learning.
- Introduction
- Am I a customer or user?
- What are my responsibilities as a customer?
- What information does Maskew Miller Learning collect about me?
- How does Maskew Miller Learning collect my personal information?
- What will Maskew Miller Learning do with my personal information?
- Email marketing and opt-out
- How does Maskew Miller Learning keep my personal information safe?
- Will Maskew Miller Learning share my personal information with anyone else?
- What if I am under 18 years old?
- Abuses of Personal Information or of this Privacy Policy
- Changes to this Privacy Policy
- Contacting Maskew Miller Learning
At Maskew Miller Learning, we know that you care how your personal information is used and we appreciate that you trust us to do that carefully and sensibly.
This Privacy Policy is designed to help you understand how we and other companies in our group collect and use your personal information. We want you to make informed decisions when using our websites and any features on them, including any registration and e-commerce services.
This Privacy Policy applies to all the pages on our sites and any features of them and any e-commerce, purchasing or other areas which require registration. However, it won’t apply to any third-party sites which are linked to our sites. We recommend that you read the privacy policy of any such sites that you visit as we are not responsible for them.
When we refer to our website or sites, we mean any of our websites or mobile applications from which you have accessed this Privacy Policy.
We have included full details of who we are at the end of this Privacy Policy.
Our customers are educational institutions, such as schools, universities and colleges, teachers/lecturers, parents or other persons who use our sites or services. Our customers may choose to let someone else use our sites or services or may use it themselves.
Users include, but are not limited to, all customers or other persons that access or use our sites or services.
3. What are my responsibilities as a customer?
Customers who use our sites or services must get the necessary consent (in accordance with relevant privacy legislation) to upload personal information about other persons to the sites or services. By uploading personal information of other persons to our sites, you warrant that you have obtained such consents or are otherwise authorised to do so. Customers must also ensure that any personal information they upload is accurate.
If you have any doubt whether you have consent to upload the personal information, please do not use our sites or services.
If you are a customer, you are also required to maintain appropriate technical and organisational measures against unauthorised or unlawful processing of that personal information and against accidental loss, theft, destruction of or damage to that personal information. Passwords and user names for our sites or services should not be written down or shared.
Legally Maskew Miller Learning and the customer are both responsible parties in relation to the personal information that is collected and used by our sites and services. This means that Maskew Miller Learning and the customer are joint responsible parties. A “responsible party” is “a public or private body or any other person which, alone or in conjunction with others, determines the purpose of and means for processing personal information”.
4. What information does Maskew Miller Learning collect about me?
Personal information that we collect may include your name, contact details (phone numbers, email addresses and addresses), your date of birth, age, race/ethnic origin, gender, job, educational institution, course/grade information, academic results, health or biometric information, culture, language, education or employment history, your personal interests, financial information, banking details, credit card or billing information, shopping selections and data about the pages you visit on our site, as well as any other personal information relating to you or a third party that you supply to us.
5. How does Maskew Miller Learning collect my personal information?
We collect your information in three ways:
- Personal information you choose to disclose. You may, for example, provide us with your information when you post something on our site, when you register for any features on our site that require registration, when you contact us (online or offline) or when you order goods or services from us.
- Information collected by us when you interact with our site, our mobile applications or when you open our email communications. We use cookies (a small piece of computer code that we store for a period of time on your computer or mobile device) and other similar technologies to collect this information. To find out more, please visit our Cookie Policy page.
- Information that your educational institution discloses to us, either directly or through our service providers.
In a separate automatic operation the web server will collect your IP address and browser type and details of the website, mobile application or email communication you came from before entering our site. This information is used to:
- work out how many times our site has been visited.
- record which parts of our site have been visited so we can improve the content and layout of the site.
- understand the effectiveness of our email communications.
We may from time to time supply this data to third parties in an anonymised form for uses in connection with our site.
6. What will Maskew Miller Learning do with my personal information?
We and our group companies may use your personal information to process your online purchases, applications or requests, to inform you about products and services offered by us and our group companies, to improve the products and services offered to you, for efficacy, performance and/or market research purposes, for marketing, statistical or analytical purposes, and otherwise to better meet the needs and preferences of our customers. We will not allow unrelated third parties to use your personal information for marketing without your consent.
In particular, we may use your information to:
- contact you with more information on our products and services and those of our group companies, except where you have told us not to;
- inform you of activities on our site;
- invite you to participate in surveys, discussions and prize draws and ask for your views on our services via online surveys and discussion forums.
We also use personal information in aggregate form (so that no individual user is identified by name) to build marketing profiles, audit how our sites are used, and to help with the strategic development of our sites.
Participation in surveys and discussion forums is entirely voluntary. You may unsubscribe from being contacted for these purposes at any time. Survey information will be used for efficacy, performance and/or market research with the aim of improving our services.
We will show your username on any content you submit or post on our sites (including without limitation discussions, bulletin boards and forums).
We will not send you marketing emails unless you have opted in for receiving them. Any marketing emails we send you will include an unsubscribe link at the end of the email. Some Maskew Miller Learning sites also provide contact details you may use if you want to contact us by email, post or telephone in order to unsubscribe. In addition, some Maskew Miller Learning sites have a “My Account” page where you can choose whether or not to receive marketing communications from us.
8. How does Maskew Miller Learning keep my personal information safe?
We seek to protect the safety of all your personal information. In particular, provided your browser accepts Secure Sockets Layer encryption, we seek to protect your payment information against unauthorised access through a secure server. Where we use third parties to process personal information, we require them to ensure the safety of your information. We use appropriate security measures on our own systems, but the internet is not a secure medium and we cannot guarantee the security of information transmitted via the internet.
Any personal information that you voluntarily post on a public area of our site, such as a bulletin board or discussion forum, or an interactive area requiring registration and/or subscription, may be collected and used by others. Please be careful what personal information you disclose in this way. You understand that we cannot control the actions of other users.
9. Will Maskew Miller Learning share my personal information with anyone else?
We will never sell your personal information. We may disclose and share personal information with the third parties listed below. Because the internet is a global environment, you accept and agree that this will include the transfer of your personal information to other countries around the world, including countries outside of the Republic of South Africa which may not have the same data protection laws as South Africa. We may share your personal information:
- with our group companies or any entity which acquires any part of our business.
- with our service providers (including, without limitation, credit reference agencies and payment processors, distributors/agents of our products, suppliers who develop or host our sites, service providers who manage to flow of data between us and our customers).
- with your educational institution, employer or parent/guardian who purchased a subscription on your behalf (where applicable).
- with third-party search engines that may index user profile pages and usernames as part of the URL of the user profile page by default.
- if required or permitted by law.
- with relevant third parties (such as, but not limited to, your employer, your educational institution, your parent or guardian, your internet service provider, law enforcement agencies) if we reasonably believe you may be in breach of the law (e.g. if you have posted defamatory or infringing content on our sites).
- with other third parties with your consent.
10. What if I am under 18 years old?
If you are under 18 years old, please be sure to read this Privacy Policy with your parent or guardian and ask them questions about anything you don’t understand. Please get their permission before you provide Maskew Miller Learning with any personal information. You should not provide us with any personal information without their consent.
11. Abuses of Personal Information or of this Privacy Policy
Any improper collection or misuse of personal information is in violation of this Privacy Policy and of our Terms of Use[AL1] . Please report it by emailing information.officer@novus.holdings, with a copy sent to dataprivacy@mml.co.za.
You agree not to misuse any personal information available on our sites or to gather it or use robots or other automated scripts, codes or functionalities to do so.
We may immediately suspend or terminate your access to our sites without notice if we become aware that you are in breach of applicable terms and conditions of use or of this Privacy Policy.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will always include the date of a new version so that you know when there has been a change. If you don’t agree to the changes, please don’t continue to use our site or provide us with your personal information.
13. Contacting Maskew Miller Learning
If you have any questions about our Privacy Policy or the data we hold about you, or you wish to ensure that the data we hold about you is accurate and kept up to date, please do not hesitate to contact us at:
Information Officer: Craig Wright
Information Officer Email Address: craig.wright@novus.holdings
Telephone Number: +27 (0)21 550 2500
Street Address: 10 Freedom Way, Montague Gardens, Milnerton 7441, South Africa
Postal Address: P.O. Box 37014, Chempet 7442, South Africa
This Privacy Policy is provided by Maskew Miller Learning Proprietary Limited (registration number 2009/022455/07, registered office 10 Freedom Way, Montague Gardens, Milnerton 7441, South Africa ) on its own behalf, and on behalf of its affiliated entities. Maskew Miller Learning forms part of the Novus Holdings group.
References in this Privacy Policy to “Maskew Miller Learning”, “we”, “us”, “our” or similar refer to Maskew Miller Learning Proprietary Limited or whichever affiliated group legal entity is operating the relevant website.